Ability to integrate a customer team and coach it to continuously improve their performance.Lean Six Sigma certification, especially in manufacturing and/or team ergonomics environment preferred.Strong and demonstrable project management skills: planning & coordinating, communicating & influencing, relationship building, achieving milestones, resolving issues and managing risks. Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery.Operating Room knowledge or experience Knowledge of general surgery procedures and environment (Cardiac/Gynecology/Urology/Upper GI/Thoracic…).Demonstrable experience over 10 years including relevant experience in consulting.Work together as a team to develop new service offerings out of pilot projects for wider deployment.Share and communicate determined best practices actively in the team.Help prepare the Medtronic sales representative responsible for the account to take over day to day management of the relationships at the end of the engagement.Work independently, yet in close relationship with its customer, propose and implement innovative approaches.Operating Room knowledge, Consultancy expertise,Īs part of the Project Einstein Customer Operations team, you should be able to:.Relationship building / customer engagement skills,.Package the service program developed and support its commercial deployment across hospitals.Generate clear proof points of the value delivered for pilot site by such program.Train and coach Hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence.Utilize change management techniques to engage clinical stakeholders and attain buy-in.Support the technology adoption by attending most if not every case during a surgeon and staff member’s learning curve.Conduct regular program review meetings with the hospital’s Director of Robotic Surgery.Develop a training plan for support staff to include attendance at a Medtronic off-site training class and working with staff post training through learning curve.Develop a surgeon training plan, schedule attendance at Medtronic’s off-site training, arrange for proctored cases post-training.Train hospital staff to clean and sterilize re-usable robotic instruments.In concert with the Medtronic Field Service Engineer and the hospital staff, prepare the operating room to host the Medtronic robot.Meet with the Director of Robotic surgery and develop program goals and metrics for the Medtronic robot.At the end of the engagement, the hospital should be on track to hit utilization targets before turning over the program to the sales team.Īdditional post integration visits to help the hospital improve performance of their robotic surgery program, optimize resources and asset utilization. These activities would happen over a four to eight-month engagement. This might be an expansion of a current robotic surgery program, creation of a new robotic surgery program, or a changeover from a competitive robot to the Medtronic robot.Īctivities to integrate the Medtronic robot include training the hospital to clean and sterilize reusable instruments, arranging the off-site training of surgeons and supporting staff, updating surgeon preference cards, developing an inventory plan and kits for robotic procedures, raising awareness of robotic surgery, and helping to schedule the use of the robot. You will be responsible for successful integration of a new surgical robot into a hospital. In that context we are looking for a Business Improvement Specialist. Medtronic is in the process of rolling out its robotic surgery platform.
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